Description du poste
Reporting to the General Manager, he/she will have to:
- Support the general manager and represent him when necessary.
- Control the daily running of the department, ensuring that all contracts are transacted in line with Company Policy.
- Develop performance evaluation procedures.
- Review operational procedures monthly for potential improvements in processes.
- Ensure all operational activities are compliant with customs regulations.
- Ensure quotations are provided in timely manner.
- Attend, when requested, management meetings in addition to meetings with suppliers and customers.
- Staff training and personal development.
- Act as first line support regarding customer issues and escalated queries.
Profil recherché
Perfectly fluent in English, the candidate should have a cross over experience: A strong security culture and/or military experience is welcome. He/she should have at least 10 years of experience within an international group, ideally foreign.
His/her sense of initiative and relevance will allow him/her to advise the General Manager on key issues. He/she shall show real intelligence: common sense, ability to react, availability. He/she shall bring to the company expertise in performance management, and in social relationships management.
He/she should have an acute knowledge of Morocco: he/she must understand the culture, the social environment, local labour law to succeed in this position.
His/her management role is essential. Endowed with natural authority, he/she must structure or improve the work organization. He/she has to maintain a good social climate by promoting the idea of commitment and teamwork. Furthermore, he shall have a deep understanding of human management, being able to bring the best from his co-workers, according to the sentence: “Tough on issues, soft on people”.
- Do what he says and say what he does;
- Be a delegator, good manager, charismatic leader, knowing how to motivate the teams, and win the respect of internal customers;
- Be a man or woman of integrity, who is reliable and keeps his/her commitments;
- Be a hard worker;
- Be a self-starter, providing energy for the team;
- Be open minded, going beyond individual situations or people.